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The IUP Journal of Operations Management

May'12
Focus

The current issue presents papers on a variety of operations issues. The first paper, “Decision Making for Supplier Selection Using the MOORA Method”,

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Decision Making for Supplier Selection Using the MOORA Method
A Study of Reasons Behind Delays in Pharmaceutical Projects
Goal Programming: A Survey (1960-2000)
M/M/1 Retrial Queue with Bernoulli Feedback, Linear Retrial Rate, Collisions and State-Dependent Arrival Rates
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Decision Making for Supplier Selection Using the MOORA Method

-- Prasad Karande and Shankar Chakraborty

Constructing an appropriate model for supplier selection is an important function to improve capability and competitiveness of the business organizations. Proper selection of the suppliers not only avoids manufacturing delays but also helps saving material cost, leading to increase in the profit margins of the organizations. Thus, supplier selection has become crucial in today’s extremely competitive global environment for any organization to be successful. Availability of a large number of alternative suppliers with dissimilar strengths and weaknesses for different criteria requires a cautious step towards supplier selection. In the recent past, various Multi-Criteria Decision-Making (MCDM) methods have been successfully employed by the researchers to deal with the supplier selection problems. In this paper, Multi-Objective Optimization on the basis of Ratio Analysis (MOORA) is applied to solve two real-time supplier selection problems. The ranking performance of two extensions of MOORA method, i.e., full multiplicative MOORA method and reference point approach, are also tested for the considered problems. The results obtained using these three methods are observed to be almost similar to those derived by the past researchers.

A Study of Reasons Behind Delays in Pharmaceutical Projects

-- N Sai Nandeswara Rao and Nasina Jigeesh

The success of any project depends on various issues like completing the project in time and budget with quality, satisfying the customer. Though begun slowly, pharmaceutical industry has been aggressively implementing project management practices to handle projects systematically and in a goal-oriented manner. This study focuses on pharmaceutical projects and their delays. The progress of a number of real-world pharmaceutical projects is studied. The paper examines the accomplishment of service levels in terms of time from the perspective of internal project stakeholders. It attempts to investigate the causes for delays and the remedies for rectification. A framework is developed for the successful completion of projects in time.

Goal Programming: A Survey (1960-2000)

-- O P Dubey, R K Dwivedi and S N Singh

In the 1970s, considerable progress was made in the field of Operations Research, and Multi-Criteria Decision-Making (MCDM) procedures were advanced in several directions, viz., utility theory, goal programming, etc. Goal programming is one of the techniques used for obtaining a possible ‘satisfactory’ level of achieving various objectives and an approach to avoid stretching one’s resources. This paper scans through the engineering applications of optimization with different modeling approaches. This helps the reader to obtain a broad picture of the multitude of applications of optimization techniques.

M/M/1 Retrial Queue with Bernoulli Feedback, Linear Retrial Rate,
Collisions and State-Dependent Arrival Rates

--G N Purohit and Shinu Rani

An M/M/1 retrial queue with bernoulli feedback and collisions is studied in this paper. Any arriving customer or the customer from orbit, who finds the server busy, collides with the customer in service and both enter into the retrial orbit. The retrial policy is assumed to be a linear retrial policy. A linear retrial policy is a combination of both classical and constant retrial policy. Using Successive Over Relaxation method, steady-state probabilities are obtained. The effect of specific parameters on various system performance measures has been shown graphically.

Case Study: Cross-Docking Helps JCPenney Reduce Materials Handling
and Make Logistics More Efficient

--Debapratim Purkayastha

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Operations Management